Shipping Policy – Cooklivo
Thank you for shopping with Cooklivo. We are committed to providing a smooth and reliable shopping experience. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays. During busy periods or holidays, order processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided when available.
2. Shipping Time
Our estimated shipping time is 5–8 business days after dispatch.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, customs procedures, and other circumstances beyond our reasonable control.
3. Estimated Total Delivery Time
The estimated total delivery time is 6–11 business days from order confirmation, consisting of:
These timeframes are estimates and are not guaranteed delivery dates.
4. Shipping Destinations
We ship to destinations available at checkout. Available destinations may vary depending on the delivery address and the shipping options offered for your order.
Please ensure that your shipping address is complete and accurate when placing your order.
5. Shipping Costs
Shipping costs, where applicable, are displayed at checkout before you complete your purchase.
Any free-shipping offer will apply only where explicitly stated on our website or at checkout.
Please review the final order summary carefully before confirming your purchase.
6. Order Confirmation and Tracking
After placing your order, you will receive an order confirmation email.
Once your order has been dispatched, we will send a shipping confirmation email with tracking details when available.
Please allow some time for tracking information to become active in the carrier's system.
If you have questions about your order or tracking information, please contact our customer support team and provide your order number.
7. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to carrier disruptions, severe weather, customs inspections, public holidays, or other unexpected circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the delay.
We will review each case and provide assistance in accordance with our store policies and applicable consumer protection laws.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will try to make corrections before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Additional delivery arrangements or charges may apply where an order cannot be delivered because of incorrect or incomplete information, subject to applicable law.
9. Lost, Missing, or Marked-as-Delivered Packages
If your package appears to be lost or has not arrived, please contact us with your order number so we can review the available tracking information.
If tracking indicates that your package has been delivered but you cannot locate it, please check your delivery location and any carrier delivery instructions, where applicable, and contact us for assistance.
We will investigate the matter and work toward an appropriate resolution in accordance with applicable law.
10. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.
Please include your order number, a description of the issue, and photographs of the item or packaging where relevant.
We will review your request and explain the available options under our Return and Refund Policy and applicable law.
11. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Where applicable, responsibility for these charges will depend on the terms displayed at checkout and the laws governing the shipment.
Customs clearance may also affect the estimated delivery timeframe.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request if the order has not yet been processed or dispatched. However, changes or cancellations cannot be guaranteed once fulfilment has begun.
Your statutory cancellation and consumer rights remain unaffected where applicable.
13. Contact Information
If you have any questions about our Shipping Policy or need assistance with an order, please contact us using the details below.
Store Name: Cooklivo
Email: contact@cooklivo.shop
Phone: +44 7882 789960
Business Address:
54 Coach Road, Southampton, SO31 4LA, United Kingdom
Website: https://cooklivo.shop
Customer Support Hours:
Monday–Friday: 8:00 AM–11:00 PM
Saturday: Closed
When contacting us about an order, please include your order number to help us assist you efficiently.
Thank you for choosing Cooklivo.
