Terms of Service – Cooklivo

 

1. Overview

Welcome to Cooklivo. The terms “we,” “us,” and “our” refer to Cooklivo. We operate this online store and website, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By accessing our website, browsing our products, or making a purchase, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

If you use our website on behalf of another person or business, you confirm that you have the authority to accept these Terms on their behalf.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use our services to engage in fraudulent, deceptive, unlawful, or harmful activities.

3. General Conditions

We reserve the right to refuse service, restrict access, or cancel transactions where permitted by law if we reasonably believe that an order or use of our services involves fraud, abuse, unauthorised activity, or a violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our services without our prior written permission, except where permitted by law.

4. Products and Product Information

We make reasonable efforts to display product descriptions, images, features, and prices as accurately as possible.

However, colours and visual details may vary depending on your device, monitor, or display settings. Product packaging or presentation may also vary where appropriate.

Product descriptions and images are provided for general informational purposes. If you have questions about a product's specifications, compatibility, dimensions, or use, please contact us before placing your order.

We reserve the right to update product information, discontinue products, or limit quantities where permitted by law. Such changes will not affect rights already granted to customers under applicable law.

5. Prices and Payment

Product prices and applicable charges are displayed on our website or at checkout.

Prices, promotions, and product availability may change without prior notice, but changes will not alter the price of an order that we have already accepted, except where correction or adjustment is permitted by law.

You agree to provide accurate, complete, and current billing, payment, and contact information when placing an order.

Payments are processed through the payment methods available at checkout. Your purchase may be subject to the terms and conditions of the relevant payment provider.

Where applicable, shipping charges, taxes, and other fees will be displayed at checkout before you complete your purchase.

6. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to review, refuse, or cancel an order where permitted by law, including in cases involving suspected fraud, payment issues, inaccurate product information, stock availability, or pricing errors.

If we cancel an order after payment has been taken, we will arrange an appropriate refund in accordance with applicable law.

You are responsible for checking your order details, delivery address, and contact information before completing checkout.

7. Shipping and Delivery

Our estimated order processing time is 1–3 business days after payment confirmation.

Our estimated shipping time is 5–8 business days after dispatch.

The estimated total delivery time is therefore 6–11 business days from order confirmation.

These timeframes are estimates and are not guaranteed delivery dates. Delivery may be affected by the destination, carrier operations, public holidays, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

Applicable shipping costs and available delivery options will be displayed at checkout.

For further information, please review our Shipping Policy.

8. Returns and Refunds

Our Return and Refund Policy explains the conditions and procedures for requesting a return, refund, exchange, or assistance with a damaged, defective, or incorrect item.

Please review that policy before placing an order.

Nothing in these Terms or our other policies excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

9. Accuracy of Account and Order Information

You agree to provide accurate and complete information when creating an account, placing an order, or contacting us.

You are responsible for keeping your account credentials confidential, where applicable, and for notifying us if you believe your account has been accessed without authorisation.

We are not responsible for delays or delivery problems caused by incorrect information supplied at checkout, subject to applicable law.

10. Third-Party Services and Links

Our website may provide access to third-party tools, payment services, websites, or other resources.

We do not control all third-party services and are not responsible for their independent content, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies. We encourage you to review those terms before using such services.

11. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our Privacy Policy is available through the relevant link on our website.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

12. Intellectual Property

Unless otherwise indicated, the content on our website, including text, branding, graphics, product descriptions, images, design elements, and other materials, is owned by or licensed to Cooklivo or the relevant rights holder.

You may access and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

13. Prohibited Activities

You must not use our website or services to:

• Violate applicable laws or regulations.

• Commit fraud or engage in misleading activities.

• Interfere with website security or functionality.

• Attempt to gain unauthorised access to systems or accounts.

• Upload malicious code or harmful material.

• Collect personal information about other users without authorisation.

• Infringe intellectual property or other legal rights.

• Use automated methods to access or misuse our services in an unauthorised manner.

We may take appropriate action where we reasonably believe these Terms have been violated, subject to applicable law.

14. Disclaimer of Warranties

To the extent permitted by law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in this section excludes any statutory product guarantees, consumer protections, or other rights that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Cooklivo will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer protection laws.

These Terms do not affect any rights or remedies that you may have under mandatory applicable law.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful misuse of our website or your material violation of these Terms.

Nothing in this section requires you to indemnify us for matters for which applicable law does not permit such responsibility to be imposed.

17. Termination

We may restrict or terminate access to our website or services where permitted by law if we reasonably believe that you have materially violated these Terms or used our services unlawfully.

Termination does not affect rights or obligations that arose before termination or any consumer rights that remain applicable.

18. Governing Law

These Terms are subject to the laws applicable to the operation of our business, without depriving consumers of any mandatory protections available under the laws that apply to them.

If you are a consumer, nothing in this section removes any mandatory legal rights you may have in your country of residence.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

Your continued use of our website after updated Terms are published constitutes acceptance only to the extent permitted by applicable law. Where required, we will obtain any necessary consent.

20. Contact Information

If you have questions about these Terms of Service, please contact us using the details below.

Store Name: Cooklivo

Email: contact@cooklivo.shop

Phone: +44 78827 89960

Business Address:
54 Coach Road, Southampton, SO31 4LA, United Kingdom

Website: https://cooklivo.shop

Customer Support Hours:
Monday–Friday: 8:00 AM–11:00 PM
Saturday: Closed

Thank you for shopping with Cooklivo.