Privacy Policy – Cooklivo

Privacy Policy – Cooklivo

 

1. Introduction

Welcome to Cooklivo (“we,” “our,” “us,” or “the Store”).

This Privacy Policy explains how Cooklivo collects, uses, stores, discloses, and protects your personal information when you visit our website, browse our products, place an order, contact our customer support team, or otherwise interact with our services.

Our website is hosted on Shopify, which provides the e-commerce platform that allows us to display products and process customer orders.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy, subject to any consent required by applicable law.

2. Information We Collect

The type of information we collect depends on how you interact with our website.

A. Personal and Contact Information

When you place an order, contact us, or subscribe to our communications, we may collect:

  • Your full name.

  • Email address.

  • Telephone number, if provided.

  • Billing address.

  • Shipping address.

  • Information you provide when contacting customer support.

  • Your marketing preferences and communication choices.

B. Order and Transaction Information

When you purchase products from our store, we may collect information relating to your transaction, including:

  • Products purchased.

  • Order number and order history.

  • Payment status and transaction details.

  • Billing and shipping information.

  • Delivery and fulfilment information.

  • Refunds, returns, exchanges, and related customer service requests.

Payment information is processed through the payment methods and service providers available at checkout. We do not intentionally collect or store your complete payment card details where these are processed directly by a payment provider.

C. Device and Website Usage Information

When you visit our website, certain information may be collected automatically, depending on your browser, device, and the technologies enabled on our store. This may include:

  • Internet Protocol (IP) address.

  • Browser type and device information.

  • Operating system.

  • Pages viewed and products viewed.

  • Referring website or source.

  • Date, time, and duration of visits.

  • Website interactions and diagnostic information.

We use this information, where appropriate, to operate our website, improve its performance, protect against fraud, and understand how customers use our store.

D. Information from Third Parties

We may receive relevant information from third parties that help us operate our business, such as Shopify, payment processors, shipping providers, fraud-prevention services, and analytics or advertising providers where these services are used.

We handle such information in accordance with this Privacy Policy and applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Order processing: To accept, process, confirm, and fulfil purchases.

  • Shipping and delivery: To arrange delivery, provide tracking information, and resolve delivery issues.

  • Customer support: To respond to questions, complaints, requests, and enquiries.

  • Payments and refunds: To facilitate payment processing, refunds, returns, and transaction verification.

  • Website operation: To maintain, troubleshoot, and improve our website and shopping experience.

  • Security and fraud prevention: To detect, investigate, and help prevent fraudulent transactions, unauthorised activity, and misuse of our services.

  • Communications: To send order confirmations, shipping updates, service announcements, and other necessary transactional messages.

  • Marketing: To send promotional communications where permitted by law and, where required, with your consent.

  • Analytics: To evaluate website performance and customer interactions where appropriate.

  • Legal compliance: To comply with applicable laws, regulations, tax requirements, and lawful requests from authorities.

We will not use your personal information for purposes incompatible with the purposes described above unless permitted or required by applicable law.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

  • Contract: Processing necessary to fulfil an order or take steps requested before entering into a contract.

  • Legal obligation: Processing necessary to comply with legal or regulatory requirements.

  • Legitimate interests: Processing necessary for legitimate business purposes, such as website security, fraud prevention, customer service, and service improvement, where these interests do not override your rights.

  • Consent: Processing based on your consent, including certain marketing communications and non-essential cookies where required.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve your shopping experience.

These technologies may be used to:

  • Keep products in your shopping cart.

  • Remember relevant website preferences.

  • Support checkout and website security.

  • Understand website traffic and performance.

  • Measure advertising effectiveness or personalise advertising, where applicable.

Some cookies are necessary for the operation and security of the website. Other cookies, such as certain analytics and advertising cookies, may require your consent depending on your location and applicable law.

You can manage available cookie preferences through the cookie banner or privacy settings provided on our website, where available. You can also adjust cookie settings in your browser. Disabling certain cookies may affect some website functions.

For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy:

https://www.shopify.com/legal/privacy

6. How We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our store and provide our services.

These third parties may include:

A. Shopify

Our online store is hosted by Shopify. Shopify processes information necessary to provide and maintain the e-commerce platform and its related services.

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

B. Payment Providers

Payment service providers process transactions, verify payments, and help prevent fraudulent activity. They handle payment information according to their own privacy and security policies.

C. Shipping and Fulfilment Providers

We may share the information necessary to deliver your order with carriers, delivery companies, fulfilment providers, and related service providers.

D. Website and Technology Providers

We may use service providers for website maintenance, hosting, customer support, security, analytics, or other business functions.

E. Analytics and Advertising Providers

If we use analytics or advertising services, relevant information may be shared with those providers to measure website performance, understand customer interactions, or evaluate advertising campaigns. Such sharing is subject to applicable consent and privacy requirements.

F. Legal and Regulatory Authorities

We may disclose information when required by law, to respond to valid legal processes, to protect our legal rights, or to help prevent fraud, security incidents, or other unlawful activities.

G. Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

We do not sell personal information in exchange for money. Where applicable law treats certain disclosures for targeted advertising or similar purposes as a sale or sharing of personal information, we will comply with the relevant legal requirements.

7. Google Services and Advertising

Our store may use Google services, such as Google Analytics, Google Ads, or Google Merchant Center, if these services are enabled and configured for our business.

Where applicable, these services may process information such as device identifiers, cookie identifiers, IP address, website activity, and advertising interactions, subject to the settings and technologies in use.

We will obtain consent for non-essential cookies or tracking technologies where required by applicable law and provide available privacy choices.

You can review Google’s privacy information here:

Google Privacy Policy:
https://policies.google.com/privacy

Google Safety Center:
https://safety.google/

If we do not use a particular Google service, the relevant service-specific processing described in this section does not apply.

8. International Data Transfers

Cooklivo operates through an online store hosted by Shopify and may use service providers located in countries other than your country of residence.

As a result, your personal information may be transferred to or processed in other countries, subject to applicable data protection laws.

Where required, we will rely on appropriate safeguards for international transfers, such as recognised adequacy decisions or approved contractual protections.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on the type of information and the reason it was collected. For example, we may retain order and transaction records to fulfil purchases, manage returns, resolve disputes, maintain business records, and comply with legal or tax obligations.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our website uses security features provided by Shopify and relevant service providers. Payment information may also be protected by the security measures implemented by the payment provider processing your transaction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to lawful exceptions.

  • Request restriction of certain processing activities.

  • Object to certain types of processing.

  • Request a copy of your information in a portable format, where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

  • Lodge a complaint with your relevant data protection authority.

To exercise any applicable rights, contact us using the details in the “Contact Us” section below.

We may need to verify your identity before responding to a request. We will handle valid requests within the time limits required by applicable law.

12. Additional Information for UK and European Economic Area Residents

If you are located in the United Kingdom or the European Economic Area (EEA), you may have additional rights under applicable data protection laws, including the UK GDPR or EU GDPR.

These rights may include access, rectification, erasure, restriction, data portability, and objection to certain processing.

Where processing is based on legitimate interests, you may object on grounds relating to your particular situation. You may also object at any time to the use of your personal information for direct marketing.

You may lodge a complaint with your local data protection authority. In the United Kingdom, the relevant authority is the Information Commissioner’s Office (ICO):

https://ico.org.uk/

13. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the required permission, we may send you promotional emails about products, offers, or store updates.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.

Even if you opt out of marketing communications, we may still send messages necessary to complete or manage an order, provide customer support, or communicate important service information.

We will process marketing preferences in accordance with applicable law.

14. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us. We will review the request and take appropriate steps where required by law.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

We are not responsible for the privacy practices, content, or security of third-party websites that we do not operate. When you visit or use a third-party service, its own privacy policy and terms may apply.

We encourage you to review the privacy policies of any third-party services you use.

16. Automated Processing and Fraud Prevention

Certain service providers may use automated tools to help assess transaction risks, detect fraud, protect website security, or prevent unauthorised activity.

Where applicable law provides rights relating to automated decision-making, you may contact us to request further information or exercise your relevant rights.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy. Where required by law, we will provide additional notice or request consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need information about how your personal information is handled, please contact us using the details below.

Store Name: Cooklivo

Business Address:
54 Coach Road, Southampton, SO31 4LA, United Kingdom

Email: contact@cooklivo.shop

Phone: +44 7882 789960

Operating Hours:
Monday – Friday: 8:00 AM – 11:00 PM
Saturday: Closed

Website: https://cooklivo.shop

We will review privacy-related enquiries and respond within the time required by applicable law.

Thank you for trusting Cooklivo.